Privacy Policy

This notice explains how Fresh Sparkle Cleanz Ltd ("FSC", "we", "us") collects and uses personal information about prospective customers, customers and people who contact or book services with us.

1. WHO IS RESPONSIBLE FOR YOUR INFORMATION

Fresh Sparkle Cleanz Ltd is the controller of the personal information described in this notice.

Company number: 16727550

Registered office:

Flat 13 Veryan Court

Park Road

London

England

N8 8JR

Data protection contact: info@freshsparklecleanz.co.uk

Telephone: 020 8087 4539

Website: freshsparklecleanz.co.uk

2. INFORMATION WE MAY COLLECT

Depending on how you contact us and the service involved, we may collect:

• identity and contact information, such as your name, telephone number and email address;
• service-address and postcode information;
• enquiry, quotation, booking and service information;
• property or premises information reasonably required to assess or deliver a service;
• access, parking, building-entry or other operational instructions you provide;
• photographs you choose to provide for quotation or assessment purposes;
• before-and-after or other service photographs where FSC's applicable consent and operational requirements are satisfied;
• communications between you and FSC, including messages and service instructions;
• invoice, payment and payment-status information relevant to the transaction;
• complaint, service-recovery, damage or quality information;
• records showing how a booking, service or customer request was handled; and
• technical or website information where our website or authorised service providers collect it lawfully.

We do not ask customers to provide personal information that is not reasonably required for an authorised FSC purpose.

3. WHERE WE GET PERSONAL INFORMATION FROM

We usually receive personal information directly from you. We may also receive it from:

• another person who is authorised to enquire or book on your behalf;
• a referral, marketplace or booking platform through which you chose to contact FSC;
• authorised payment, invoicing, calendar, communications or customer-management systems used in connection with your booking; or
• records created in the course of delivering or reviewing an FSC service.

If we obtain personal information about you indirectly, we will provide privacy information as required by applicable law unless an exemption applies or you already have the relevant information.

4. WHY WE USE YOUR INFORMATION AND OUR LAWFUL BASES

We use personal information only where we have a lawful basis to do so. The main purposes and bases relevant to customers are set out below.

4.1 Enquiries, quotations and steps before a contract

Purpose: to respond to enquiries, understand service requirements, assess a property or service, prepare quotations and take steps you request before a contract is made.

Lawful basis: taking steps at your request before entering into a contract and, where appropriate, our legitimate interests in operating an accurate and efficient enquiry process.

4.2 Booking administration and service delivery

Purpose: to create and manage bookings, schedule services, communicate service instructions, arrange access, allocate suitable operational resources, deliver the booked service and maintain necessary service records.

Lawful basis: performance of a contract with you or steps connected with that contract.

4.3 Invoicing, payment administration and financial records

Purpose: to issue or administer invoices, record payments or payment status, reconcile transactions and maintain required business and accounting records.

Lawful basis: performance of the contract, compliance with legal obligations and, where relevant, our legitimate interests in accurate financial administration.

4.4 Service quality, complaints and service recovery

Purpose: to review service quality, investigate complaints, assess re-clean requests, respond to alleged damage or breakage, establish what occurred and manage disputes or service recovery.

Lawful basis: performance of the contract and our legitimate interests in maintaining service standards, protecting customers and FSC, resolving disputes fairly and keeping appropriate evidence.

4.5 Security, fraud prevention and protection of people, property and systems

Purpose: to protect customer property, FSC property, business systems, accounts and communications; investigate suspected misuse or fraud; and manage security incidents.

Lawful basis: our legitimate interests in protecting people, property, information and the business, and legal obligation where a specific law requires processing.

4.6 Legal, regulatory, insurance and claims matters

Purpose: to establish, exercise or defend legal claims, respond to regulators or lawful authorities, meet applicable legal obligations, and handle matters involving FSC's insurers or professional advisers where necessary.

Lawful basis: legal obligation and/or our legitimate interests in protecting FSC's and other parties' lawful rights.

4.7 Photographs

Quotation or assessment photographs may be processed where reasonably necessary to take requested pre-contract steps or assess the service. Service-evidence photographs may be processed only in accordance with FSC's applicable customer-consent, operational and data-protection controls.

Operational or service photographs are not automatically authorised for public advertising or marketing. Any separate public or promotional use must have an appropriate lawful basis and must comply with the information provided to you at the time.

5. LEGITIMATE INTERESTS

Where we rely on legitimate interests, those interests may include:

• operating and improving a professional cleaning service;
• maintaining accurate operational records;
• protecting customers, staff, contractors, property, systems and FSC;
• preventing or investigating fraud, misuse and security issues;
• managing service quality and complaints;
• establishing what occurred where facts are disputed; and
• protecting or exercising legal rights.

We consider whether those interests are overridden by your rights and interests before relying on this basis.

6. SPECIAL-CATEGORY INFORMATION

FSC does not routinely require customers to provide sensitive or special-category personal information. Please avoid sending such information unless it is reasonably necessary for an authorised purpose.

If FSC needs to process special-category personal information, it will do so only where an appropriate lawful basis and any additional legal condition required for that processing are satisfied.

7. WHO WE MAY SHARE INFORMATION WITH

We may share relevant personal information, only where reasonably necessary and authorised, with categories such as:

• FSC cleaners, workers or contractors who need information to deliver the service;
• IT, cloud-hosting, website and business-system providers;
• booking, calendar, customer-management and workflow providers;
• email, telephone, messaging and communications providers;
• invoicing, accounting and payment-service providers;
• professional advisers, including accountants, legal advisers or insurers where applicable;
• regulators, courts, law-enforcement bodies or other authorities where disclosure is required or lawfully justified; and
• another party where you ask or authorise us to share information with them.

We do not sell customer personal information as a business model.

8. INTERNATIONAL DATA TRANSFERS

Some technology or service providers may process personal information outside the United Kingdom. Where a transfer is subject to UK international-transfer restrictions, FSC will require an applicable lawful transfer mechanism or safeguard, such as an adequacy regulation or other permitted safeguard, as appropriate to the provider and transfer.

Information about a relevant safeguard can be requested using the contact details in this notice.

9. HOW LONG WE KEEP INFORMATION

FSC does not keep personal information indefinitely without a legitimate reason.

Retention is determined according to the type of information and why it is held. Relevant criteria may include:

• whether an enquiry remains active;
• the duration of the customer relationship or recurring service;
• operational and service-record requirements;
• applicable accounting, tax or company-record obligations;
• insurance requirements;
• complaint, dispute or legal-claim periods;
• security and fraud-prevention needs; and
• whether the information is still necessary for the purpose for which it was collected.

Where FSC establishes a specific controlled retention period for a category of information, that period will be applied subject to any overriding legal requirement or justified hold.

10. SECURITY

FSC uses proportionate organisational and technical controls intended to protect personal information from unauthorised access, use, alteration, disclosure, loss or destruction.

Access to customer information should be limited according to authorised business need. No method of electronic storage or transmission can be guaranteed completely risk-free, but FSC seeks to apply safeguards appropriate to the information and systems concerned.

11. AI-ASSISTED AND AUTOMATED TOOLS

FSC may use authorised AI-assisted or automated tools to support functions such as customer enquiries, booking administration, record handling and operational workflows.

Those systems remain subject to FSC's approved authority and data-access controls. Material decisions reserved to FSC management are not transferred merely because an automated system can access or process information.

If FSC introduces solely automated decision-making that produces legal or similarly significant effects on customers and the law requires additional transparency or safeguards, FSC will provide the required information and rights before relying on that processing.

12. YOUR DATA-PROTECTION RIGHTS

Depending on the circumstances and the lawful basis being used, you may have rights to:

• ask for access to personal information FSC holds about you;
• ask us to correct inaccurate or incomplete information;
• ask for erasure of information in circumstances where the law provides that right;
• ask us to restrict processing in applicable circumstances;
• object to processing based on legitimate interests;
• receive certain information in a portable format where the right to data portability applies;
• withdraw consent at any time where we rely on your consent; and
• raise a concern or complaint about how your personal information is handled.

These rights are not absolute and may depend on the circumstances and lawful basis involved. We may need to verify your identity before acting on a rights request.

IMPORTANT: RIGHT TO OBJECT

Where FSC processes your personal information on the basis of legitimate interests, you have the right to object to that processing. We will consider your objection in accordance with applicable data-protection law.

If FSC ever uses personal information for direct marketing, you have the right to object to direct marketing at any time.

13. WITHDRAWING CONSENT

Where we rely on consent, you may withdraw it at any time by contacting us. Withdrawal does not make processing carried out before withdrawal unlawful, and it does not affect processing that has another lawful basis.

14. DIRECT MARKETING

This notice does not itself authorise FSC to send you direct marketing. If FSC undertakes direct electronic marketing, it will do so only in accordance with applicable data-protection and electronic-communications requirements and will provide the relevant opt-out or consent controls.

15. COOKIES AND WEBSITE TECHNOLOGIES

FSC's website may use cookies or similar storage and access technologies. These are governed by applicable electronic-communications and data-protection requirements and should be described in FSC's separate Cookie Policy.

Technologies that require consent must not be treated as consented to merely because a visitor continues browsing. FSC's Cookie Policy and consent controls must reflect the technologies actually deployed on the website.

16. COMPLAINTS ABOUT PERSONAL INFORMATION

Please contact FSC first if you have a concern so that we have an opportunity to investigate it:

Email: info@freshsparklecleanz.co.uk

Telephone: 020 8087 4539

You also have the right to complain to the Information Commissioner's Office (ICO), the UK data-protection regulator. Current information about making a data-protection complaint is available from the ICO at ico.org.uk.

17. CHANGES TO THIS NOTICE

FSC may update this notice when its processing activities, systems or legal requirements change. A material new use of personal information will be brought to affected individuals' attention where required before that new use begins.

The version made available to customers should identify the current approved publication version.

18. STATUS OF THIS DRAFT